f-up situation

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  • #264695
    chupakabra
    Participant

    Hi Cory,

    just trying to get some help over here. I know everyone is busy with ESW:A3 but hear me out, pretty please.

    I bought the ESW:A1 playmat amongst many items and got sent the game. fail! Everybody here already owns the game.

    Your support first said they sent a playmat for correction but they did not. And now they just told me they will refund me the playmat. But hello, I want it. I don’t want to repurchase it to repay shipment again?!

    On top, I received a wrecked Studd Spellslammer wizard card (from the trophy) requiring a replacement but they state that no replacement is possible. Someone in the forum had just that in the last month or so with a missing item. So what’s going on?

    Can I get some real support?

    Cheerios

    • This topic was modified 10 months, 3 weeks ago by chupakabra. Reason: typo
    #264704
    Cory Jones
    Participant

    first off, I am very sorry this happened, reach out to me at cory.jones@cryptozoic.com and I will get your stuff in FEDEX asap!

    second, this shouldn’t have happened in the first place, so lets discuss over email so I can fix the problem, again sorry for the frustration

    -cory

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